“We work with plenty of autistic kids!” is not the same as “We know how to serve autistic children.”The dentist told me this after I asked for a referral to a service provider who knows how to serve autistic children.This was after she stated that since our 4-year-old...

Feedback is a two-way street. As a leader, you can't give feedback and not expect to receive it in return. The question is, how do you receive it? Are you only open to feedback from those you report to but not from those who directly report to you? To foster trust,...

Dear Leader, Layoff survivors experience a 20% decline in job performance. Being aware of this gap, you will avoid three collateral downsides of a layoff. 1.  𝐃𝐞𝐜𝐫𝐞𝐚𝐬𝐞𝐝 𝐢𝐧 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐋𝐨𝐲𝐚𝐥𝐭𝐲 News of the layoff can signal that your company is going through difficulties....